This case study provides an overview of the work and key interventions made by the NGO Pump Aid at the household (HH) and community levels in some parts of Zimbabwe. Prepared by Ian Thorpe, the case study entitled 'Appropriate technology for sustainable water systems in Zimbabwe', succintly discusses the technological approach adopted by the NGO (i.e. elephant pump) in providing communities with reliable access to clean, safe water for drinking and irrigation; the participatory approaches that are at the crux of its work and the success of the project; and its application of multiple/productive use of water.